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Support
Have a question about Fabriq? We are happy to help.
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416.724.2747
Toll free: 1.844.9.FABRIQ or 1.844.932.2747
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Why isn’t Alexa responding to me?
Note that only one speaker in a group will be Alexa-enabled. This is the speaker you used to set up the group. This speaker was selected...
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My Fabriq speaker loses connection when I play music. How do I initiate a factory reset?
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the Fabriq app and tap...
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I hear a crackling noise while playing music. What can I do?
Please try a software reset by holding down the mic button on your Fabriq. It is located on the control panel. Note that this is...
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Why do I hear a ticking noise coming from my speaker?
This is the resistor in the speaker but it should not be making an audible noise. Please try a factory reset - you can find how to do...
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What do the different lights on the light ring mean?
The blue ring indicates Bluetooth while the white ring indicates Wi-Fi connectivity. The red light means low battery. On the Chorus, the...
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How do I turn off party mode?
Press the Party Mode button on your Fabriq speaker to turn this mode on and off.
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How do I know when my FABRIQ speaker needs charging?
The light ring will show red when the speaker is low battery. Use the micro USB cable included with your Fabriq speaker - the port is...
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Do the control panel flap buttons work when it’s lifted?
Yes they do! The FABRIQ was designed so the buttons work while the flap is lifted.
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Can I turn off the speaker’s start up music?
Yes. To do this, just lift the control panel flap and press the Pair button.
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What is touch activation? What is voice activation? How do I talk to Alexa?
Touch activation means you must press the Fabriq speaker’s microphone button to interact with Alexa. Our RIFF speakers are touch...
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My FABRIQ speaker loses connection when I play music.
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the FABRIQ® app and tap...
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I’m Having Trouble Connecting My FABRIQ Speaker via Wi-Fi
Please make sure you are using a 2.4GHz Wi-Fi network instead of a 5.0 GHz one. Note that you may have to check that the 2.4GHz...
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Why is my Bluetooth-connected speaker changing to Wi-Fi connectivity in a group?
Only one connection is supported in Bluetooth mode, so in order to group speakers together, they must be on Wi-Fi mode.
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Can I connect my FABRIQ speaker to my PC or Mac?
For Macbooks, you must connect both your laptop and your Fabriq speaker to the same Wi-Fi network. Your Fabriq speaker will now be...
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What can Alexa do?
Pretty much anything you can think of! To give a few examples, she can order a pizza, check game scores, tell you the weather, help with...
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How many Alexa accounts can I connect?
You can connect one Alexa account per speaker. Keep in mind that when speakers are grouped, only one speaker is Alexa-enabled.
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