Have a question about Fabriq? We are happy to help.
Toll free: 1.844.9.FABRIQ or 1.844.932.2747
Why isn’t Alexa responding to me?
Note that only one speaker in a group will be Alexa-enabled. This is the speaker you used to set up the group. This speaker was selected...
My Fabriq speaker loses connection when I play music. How do I initiate a factory reset?
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the Fabriq app and tap...
I hear a crackling noise while playing music. What can I do?
Please try a software reset by holding down the mic button on your Fabriq. It is located on the control panel. Note that this is...
Why do I hear a ticking noise coming from my speaker?
This is the resistor in the speaker but it should not be making an audible noise. Please try a factory reset - you can find how to do...
What do the different lights on the light ring mean?
The blue ring indicates Bluetooth while the white ring indicates Wi-Fi connectivity. The red light means low battery. On the Chorus, the...
How do I turn off party mode?
Press the Party Mode button on your Fabriq speaker to turn this mode on and off.
How do I know when my FABRIQ speaker needs charging?
The light ring will show red when the speaker is low battery. Use the micro USB cable included with your Fabriq speaker - the port is...
Do the control panel flap buttons work when it’s lifted?
Yes they do! The FABRIQ was designed so the buttons work while the flap is lifted.
Can I turn off the speaker’s start up music?
Yes. To do this, just lift the control panel flap and press the Pair button.
What is touch activation? What is voice activation? How do I talk to Alexa?
Touch activation means you must press the Fabriq speaker’s microphone button to interact with Alexa. Our RIFF speakers are touch...
My FABRIQ speaker loses connection when I play music.
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the FABRIQ® app and tap...
I’m Having Trouble Connecting My FABRIQ Speaker via Wi-Fi
Please make sure you are using a 2.4GHz Wi-Fi network instead of a 5.0 GHz one. Note that you may have to check that the 2.4GHz...
Why is my Bluetooth-connected speaker changing to Wi-Fi connectivity in a group?
Only one connection is supported in Bluetooth mode, so in order to group speakers together, they must be on Wi-Fi mode.
Can I connect my FABRIQ speaker to my PC or Mac?
For Macbooks, you must connect both your laptop and your Fabriq speaker to the same Wi-Fi network. Your Fabriq speaker will now be...
What can Alexa do?
Pretty much anything you can think of! To give a few examples, she can order a pizza, check game scores, tell you the weather, help with...
How many Alexa accounts can I connect?
You can connect one Alexa account per speaker. Keep in mind that when speakers are grouped, only one speaker is Alexa-enabled.