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Have a question about Fabriq? We are happy to help.
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Toll free: 1.844.9.FABRIQ or 1.844.932.2747
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Why isn’t Alexa responding to me?
Note that only one speaker in a group will be Alexa-enabled. This is the speaker you used to set up the group. This speaker was selected...
My Fabriq speaker loses connection when I play music. How do I initiate a factory reset?
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the Fabriq app and tap...
My FABRIQ speaker loses connection when I play music.
We apologize for this inconvenience. Please try initiating a factory reset by following these steps: Step 1. Open the FABRIQ® app and tap...
I’m Having Trouble Connecting My FABRIQ Speaker via Wi-Fi
Please make sure you are using a 2.4GHz Wi-Fi network instead of a 5.0 GHz one. Note that you may have to check that the 2.4GHz...
Why is my Bluetooth-connected speaker changing to Wi-Fi connectivity in a group?
Only one connection is supported in Bluetooth mode, so in order to group speakers together, they must be on Wi-Fi mode.
Can I connect my FABRIQ speaker to my PC or Mac?
For Macbooks, you must connect both your laptop and your Fabriq speaker to the same Wi-Fi network. Your Fabriq speaker will now be...
How do I pair a phone to a speaker?
There are two ways that you can connect your phone to the FABRIQ® speaker – via Bluetooth or Wi-Fi. Setting up via Bluetooth can be done...
Wi-Fi vs Bluetooth
Dual Wi-Fi and Bluetooth functionality means you can take your portable, Alexa enabled FABRIQ® speaker anywhere you want to go. Both have...
How do I change my speaker’s connection between Bluetooth and Wi-Fi?
On the FABRIQ® speaker, lift the control panel and press and the Pair button. A blue ring indicates Bluetooth connectivity while a white...
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